– helping to achieve our ultimate goal of showing that we’re there when you need us™.įor more information about our Customer Support, visit our website. Lean more about the recent changes to our IVR customer service phone system.īy making these ongoing enhancements, our Customer Support team is able toįield more than 50,000 calls per month with a 30-second average speed of answer Quick, clear paths to the answers you seek, we have recently updated the IVR If you are a patience and have a problem you can call the Quest customer service number at 1-866-MYQUEST (86) and select option 2. Affinity Federal Credit Union, New Jerseys largest credit union, is a member-owned, not-for-profit, full-service financial institution with branches. If you have a paper bill, enter the lab code below. Based on your preferences, you may receive billing notices with a link to pay by text or email. Customer service when you need itįor times when our customers prefer to speak with a representative, weĭesigned an Interactive Voice Response (IVR) system that providesĮasy-to-understand options for all inbound callers to our customer support line We process bills with a lab code of ZOT on /Quest, one of our billing portals. What can you expect at a drug test collection? This helpful resource will help. Online rather than over the phone, we’re better positioned to meet their unique ByĬreating self-service options for customers who prefer to interact with us Obtaining statuses for drug tests, locating a nearby collection site, ordering We recently launched a new Customer Support webpage thatįeatures resources for some of our most common customer requests – like By being trained on several different areas in drug testing, our team is more knowledgeable and better positioned to address a broad array of questions. Our service experts do not work from scripts, but instead take the time to understand the specific need and how to best address it. Frequently Asked Questions Find answers to the most commonly asked questions right here. CT), five days a week (Monday through Friday), and is staffed with more than 25 representatives at any given moment to ensure a rapid response time for customer inquiries. Our Customer Support Center is available twelve hours a day (7 a.m. Improving the customer experience is the top priority of our customer support team.
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